The failure mode is ordinary. The phone rings during Saturday wedding season, when two speakers, a mic, and a projector all want the same Friday window, nobody answers, and the ceremony starts with no mic because the Friday drop never got a dock time.
Violet answers and writes the event day, the case count, and which door takes the load before talking about a clock time. The Load-in case weight turns those counts into pounds at that door so the company sees a size, not a vague "can you come look."
Then one company is offered the note. A local crew drops and strikes the gear. Violet does not run the mixer. If the window cannot be met, the caller hears the next real opening, not a promise that keeps the board pretty.
The note is the product. A callback that skips the event day, the case count, and which door takes the load creates the second angry call.
