The cost of a missed AV rental call is specific. The ceremony starts with no mic because the friday drop never got a dock time.
The caller had the event day, the case count, and which door takes the load. A voicemail that says "call me back" drops all of it. They do not reconstruct the note for the company that failed to answer.
Saturday wedding season, when two speakers, a mic, and a projector all want the same friday window makes the miss louder, because the next company that picks up takes the window. Violet writes the event day, the case count, and which door takes the load while the caller is still on the line, then a local company calls back with a real time.
The Load-in case weight is the planning total, pounds at that door. It does not bill anyone. It keeps the callback from starting at zero.
